Systems Administrator II in Mobile, AL at Austal
Job Snapshot
Employee Type:
Location:
Date Posted:
Job Description
Any qualified individual with a disability who is having difficulty in completing an application because of incompatible technology or other disability-related application issues may contact us at the following phone number for assistance: 251-445-1932.
Austal shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. Austal’s commitment to equal employment opportunity applies at all levels of employment, in all job titles, including the executive level, and to all employment actions, including but not limited to decisions concerning recruitment, hiring, training, and promotion.
REPORTS TO: Enterprise Infrastructure Manager
SUPERVISES: N/A
AUTHORITIES / RESPONSIBILITIES:
The position of Systems Administrator II will be responsible for supporting the IT Operations Support Team with maintaining Wintel Server infrastructure and related systems while upholding high levels of customer service and communication.
The primary duties for this position are focused on systems management which includes network, file and print services, virtualization, hardware and software support, managing Directory Services,, patch management, system backups, monitoring and inventory. Additionally, this position will interface with the helpdesk ticketing system, IT support entities and the end-user as to resolve incidents.
- Troubleshoots system hardware/software problems
- Implement and troubleshoot Enterprise class solutions
- Manage Active Directory, user accounts, passwords, mailboxes, database, file level permissions, management of Group Policy and Organizational Units
- Maintains documentation of inventory for servers, hardware and software
- Participates in the on-call rotating schedule to ensure 24X7 support
- Partlcipates in the IT Change.Management.and Asset Management processes
- Interacts effectively with others and clearly communicates verbally and in writing
- Provides end-user support via telephone, email and face-to-face
- Performs account creation in Exchange SQL and Active Directory servers
- Participates in compliance activities that include audit log collection, analysis and reporting
- Performs system monitoring to ensure the integrity and availability of all IT server resources, reviewing system and application logs
- Performs daily backup operations that include ensuring backups are successfully accomplished and the proper disposition of media
- Add and configure new services and hardware as required in support of break-fix activities or system projects
- Performs after hours system support during scheduled and unscheduled outages and standard monthly patching requirements
QUALIFICATIONS / KNOWLEDGE / EXPERIENCE:
- Bachelor degree or 3+ years of experience working in a server support environment
- 2+ years of experience in a Systems Administrator role
- Knowledge of IT concepts, best practices, and procedures
- Self-motivated individual with the ability to work individually or in a team environment
- Proficiency with Word, Excel, Access, Visio, PowerPoint, and PDF software
- Experience with Microsoft Windows 2003/2008 Server Operating Systems to include Active Directory
- Experience with VMWare server virtualization
- Experience with Citrix XenApp
- Experience with System Center Configuration Manager (SeeM)
- Experience with server backup and recovery tools
- Experience with Microsoft Exchange 2007 or higher
- Experience with Microsoft Windows XP or higher
- Experience with Microsoft SQL Server 2005 or higher
- Experience working in a team environment
- Excellent communication and interpersonal skills
- Ability to understand and comply with relevant department and/or corporate policies, procedures and guidelines as they pertain to company data and technology services
- Experience with system monitoring and using performance analysis tools
- Experience with performance tuning, hardware upgrades, and resource optimization as well as configuration of CpU, memory, and disk partitions as required
- Ability to assist with developing and·participating in disaster recovery exercises
- 3+ years of experience in Help Desk Support or PC maintenance role preferred
- Experience with Mobile Device Management (MOM) platforms preferred
- Knowledge and understanding of ITIL concepts such as Service Desk, Incident
- Management and Change Management experience preferred
TOOLS: Packet Capture Tools (Sniffers), System Monitoring and Analysis Tools, Microsoft Performance Monitor, Help Desk Ticketing Systems, Online Project Management System, Microsoft Project, PowerPoint, Excel and others as required.
DIRECTION EXERCISED: N/A
DISCRETION EXERCISED: Work within Austal standards at the direction of the Sr. Systems Administrator
LIAISES WITH: IT Management Line, IT Security, End Users and External Technical Support
ADDITIONAL GUIDELINES: Candidates must be able to provide proof of US Person status.